Refund policy

Return Policy - Nubiana Beauty

Pre-Order Refund Policy

We offer full refunds on all pre-orders up until the shipping date.

PRE-ORDER REFUND PROCESS

Since all Nubiana products are currently available as pre-orders only, you may request a full refund at any time before your order ships:

  • Contact us: hello@trynubiana.com for refund requests
  • Processing time: Refunds processed within 5-7 business days
  • Payment method: Original payment method will be credited
  • No questions asked policy - We understand plans change

SHIPPING TIMELINE

  • All products ship within 8 weeks of order date
  • Email updates provided throughout production process
  • Tracking information sent when your order ships
  • Final shipping notification sent 24-48 hours before dispatch

Post-Delivery Return Policy

30-Day Return Window

Once your Nubiana products are delivered, you have 30 days to return them if you're not completely satisfied.

UNOPENED PRODUCTS:

  • Full refund available
  • Products must be in original packaging
  • All seals and labels intact
  • Return shipping at customer's expense

OPENED/USED PRODUCTS:

  • Store credit for future Nubiana purchases
  • Must be returned within 30 days of delivery
  • Product must be at least 75% full
  • Original packaging required

NON-RETURNABLE ITEMS

For health and safety reasons, we cannot accept returns on:

  • Products that have been damaged by misuse
  • Items returned after 30 days from delivery
  • Products without original packaging or labels
  • Custom or personalized items (if offered in future)

How to Return Products

STEP 1: Contact Us

Email hello@trynubiana.com with:

  • Your order number
  • Reason for return
  • Photos of products (if damaged)
  • Preferred resolution (refund or store credit)

STEP 2: Return Authorization

We'll send you:

  • Return authorization number
  • Prepaid return label (for defective items only)
  • Return instructions and packaging guidelines

STEP 3: Ship Your Return

  • Package items securely in original packaging
  • Include return authorization number
  • Use provided label or ship at your expense
  • We recommend trackable shipping methods

Refund Processing

TIMELINE

  • Pre-order cancellations: 5-7 business days
  • Post-delivery returns: 7-10 business days after we receive items
  • Store credit: Issued within 3 business days

REFUND METHOD

  • Original payment method for full refunds
  • Nubiana store credit for opened products
  • Processing fees may apply for international orders

Damaged or Defective Products

SHIPPING DAMAGE

If your Nubiana products arrive damaged:

  • Contact us within 48 hours of delivery
  • Email photos of damaged packaging and products
  • Keep all packaging materials for inspection
  • We'll provide immediate replacement or full refund

MANUFACTURING DEFECTS

Rare but possible issues include:

  • Incorrect product shipped
  • Missing items from bundle orders
  • Product consistency or quality issues
  • Packaging defects affecting product integrity

We stand behind our quality - defective products will be replaced immediately with expedited shipping at no cost to you.

Bundle Return Policy

COMPLETE CARE TRIO RETURNS

  • Full bundle return: All three products must be returned together
  • Individual product return: Store credit only (cannot break up bundle pricing)
  • Partial use: If one product is opened, entire bundle qualifies for store credit only

International Returns

SHIPPING CONSIDERATIONS

  • Customer responsibility: Return shipping costs for international orders
  • Customs duties: Any applicable fees are customer's responsibility
  • Extended timeline: Allow 14-21 days for international return processing
  • Currency exchange: Refunds subject to current exchange rates

Important Notes

BEFORE YOU ORDER

Since our products are carefully crafted with premium ingredients:

  • Read ingredient lists carefully - Check for any sensitivities
  • Review product descriptions - Ensure products match your skincare needs
  • Consider your routine - Think about how products will fit your regimen
  • Check bundle savings - Complete Care Trio offers best value

SKINCARE SAFETY

  • Patch test recommended - Test new products on small skin area first
  • Discontinue if irritation occurs - Stop use and contact us immediately
  • Consult professionals - Speak with dermatologist for specific skin concerns
  • Storage matters - Keep products in cool, dry place away from sunlight

Customer Support

CONTACT INFORMATION

  • Email: hello@trynubiana.com
  • Response time: Within 24 hours on business days
  • Available for: Product questions, return assistance, skincare guidance

OUR COMMITMENT

We're dedicated to your skincare journey and satisfaction. Our customer service team is here to:

  • Help you choose the right products for your skin
  • Provide application guidance and skincare tips
  • Address any concerns about your order
  • Support you throughout your Nubiana experience

Policy Updates

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the new policy.

Effective Date: January 2025
Last Updated: January 2025

Questions about our return policy? Contact us at hello@trynubiana.com - we're here to help make your Nubiana experience exceptional.